Troubleshooting

Common integration issues — pairing, missing product changes, agent discovery, resyncing, and re-pairing.

Pairing won’t complete — regenerate the pairing code from Connect and re-enter it in the plugin; codes aren’t reusable across attempts. If pairing was working and then stopped, check Path — a broken connection shows up there as a task.
A product change isn’t showing up — give it a little time; Sarvex’s periodic catalog re-check will catch anything a live signal missed. If it’s been a while, contact Sarvex with the product SKU.
Agents can’t find your store — load /.well-known/ucp on your domain directly in a browser. It should return content, not a 404 or a redirect. If your store was recently unreachable, you may briefly be seeing the cached last-known-good version, which resolves on its own.
You need to force a full resync — go to Settings, find your store’s connector, and trigger a resync from there. No need to touch the plugin.
You need to re-pair from scratch — disconnect the connector from Settings; you’ll be routed back to Connect to pair again.
Still stuck? Contact Sarvex with your store URL and what you’re seeing.