Terms of Service

1. Agreement to these terms

These Terms of Service ("Terms") govern access to and use of Sarvex's website, dashboard (app.sarvex.io), and related services (together, the "Service"), operated by Sarvex ("Sarvex," "we," "us," or "our"). By creating an account, connecting a store, or otherwise using the Service, you agree to these Terms on behalf of yourself and, if applicable, the business you represent.

2. What the Service does

Sarvex helps merchants become and stay eligible to sell through AI shopping agents: reviewing catalog and checkout data against agent-commerce requirements, exposing that data to approved agent surfaces, and reporting on agent-driven orders. Sarvex does not process payments on your behalf or take title to your goods; your existing payment processor and store platform remain responsible for transaction processing unless otherwise agreed in writing.

3. Accounts and eligibility

You must provide accurate information when creating an account and keep it up to date. You're responsible for activity under your account and for keeping credentials confidential. You must be authorized to connect the store or systems you connect to Sarvex.

4. Fees and payment

Fees for the Service are set out in your order form, dashboard plan, or a separate agreement between you and Sarvex. Unless stated otherwise, fees are billed in advance and are non-refundable except as required by law or expressly stated in your agreement.

5. Acceptable use

You agree not to misuse the Service, including by: providing false or misleading catalog, checkout, or policy data; attempting to circumvent agent-eligibility or compliance checks; interfering with the Service's operation or security; or using the Service to violate applicable law, including consumer-protection and payments regulation.

6. Intellectual property

Sarvex retains all rights in the Service, including its software, dashboards, and documentation. You retain all rights in your store data. You grant Sarvex a limited license to access and process that data solely to provide the Service.

7. Disclaimers and limitation of liability

The Service is provided "as is." Agent-commerce specifications are still evolving, and Sarvex does not guarantee that any given agent surface will accept, rank, or convert your store's listings. To the maximum extent permitted by law, Sarvex is not liable for indirect, incidental, or consequential damages arising from use of the Service, and our aggregate liability is limited to the fees you paid us in the twelve months preceding the claim.

8. Termination

Either party may terminate the Service as set out in your order form or, absent one, with 30 days' written notice. We may suspend access immediately for material breach of these Terms or to protect the Service or other users.

9. Governing law

These Terms are governed by the laws of the jurisdiction specified in your order form, without regard to conflict-of-laws principles, and disputes will be resolved in the courts of that jurisdiction unless otherwise agreed.

10. Changes to these terms

We may update these Terms from time to time. Material changes will be notified through the dashboard or by email. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

11. Contact

Questions about these Terms can be sent to hello@sarvex.io.